AI claims intelligence for parcel carriers

Resolve every claim with the complete evidence record.

Rebut brings fragmented operational evidence together, applies your rules, and helps carrier teams reach fast, consistent and defensible decisions.

Become a design partner See how it works

Built for claims, operations, loss prevention and customer service teams.

Evidence live
NON-DELIVERY · CASE NL-84219

Claim review

Illustrative case
Claim value€126.80
ReceivedToday, 09:14
Evidence coverage96%
Driver GPS52.3676, 4.9041
Matched
POD imageCaptured 14:32
Verified
Device eventStop sequence 87
Matched
Contract rulesB2C · NL · v4.2
Applied
RECOMMENDED DECISIONContest claim

POD timestamp, delivery coordinates and device events align. Response drafted with supporting evidence.

Rationale generated
Evidence pack ready
THE SHIFT

The claim arrives clean.
The defence case doesn’t.

Claim submission is becoming automated. Carrier evidence is still scattered across systems, teams and formats.

That leaves skilled people manually reconstructing what happened—while volumes rise and response clocks keep running.

TODAY

Fragmented evidence.
Manual judgement.

  • POD images in one system
  • Driver and depot events in another
  • Contracts and policies held by experts
  • Decisions rebuilt from scratch
WITH REBUT

One case record.
Defensible resolution.

  • Evidence assembled automatically
  • Rules applied consistently
  • Exceptions routed to the right expert
  • Every outcome explained and auditable
WHY REBUT

Built from inside
the parcel industry.

Rebut was born from years spent working directly with major parcel carriers through Countercheck.

That experience gave us a detailed understanding of how carrier operations actually work — and exposed a recurring problem: when a parcel is disputed, the evidence often exists, but it is fragmented across scans, images, operational systems and internal knowledge.

We saw firsthand how much manual work could be required to reconstruct what happened and respond to a customer claim.

Now, as platforms increasingly automate claims on behalf of retailers, that operational imbalance is about to become much larger.

Rebut was built for the carrier side of that equation.

THE CLAIMS INTELLIGENCE LAYER

Every source.
One decision.

Rebut sits across the carrier claims workflow. It turns operational exhaust into decision-grade evidence—without replacing the systems your teams already use.

Tracking eventsDriver appPOD imagery
RRebutCLAIMS INTELLIGENCE
Contract termsCustomer historyDepot systems

Evidence orchestration

Find, extract and standardise the signals needed to understand each case.

Policy-driven adjudication

Apply the right contract, liability rule and internal policy to every claim.

Agentic resolution

Generate evidence-backed responses and move cases forward with human control.

HOW IT WORKS

From incoming claim
to reasoned outcome.

Automation for the repeatable work. Expert review where judgement genuinely matters.

01

Assemble the evidence

Rebut connects each claim to the operational record across tracking, depot, driver, POD, customer-service and contract systems.

02

Evaluate the case

AI agents test the evidence against liability rules, service commitments and your own adjudication policies—consistently, case by case.

03

Resolve with reasons

Approve, partially settle, request evidence or contest. Every decision carries a clear rationale and an audit-ready evidence pack.

THE OUTCOME

Fair decisions.
Less leakage.
Lower handling cost.

Rebut is designed to improve both sides of the equation: stop unsupported payouts while resolving valid claims faster and more consistently.

01Reduce manual evidence gathering
02Apply policy consistently across markets
03Improve decision quality and auditability
04Absorb rising claim volumes without linear headcount
DESIGN PARTNER PROGRAMME

Help define the carrier-side claims standard.

We’re working with leading parcel carriers to map the real evidence, workflows and economics behind claims adjudication.

Start a conversation
Discovery first No replacement project Built around your evidence